ISO 20000 standardizes IT Service Management

Although ISO / IEC 20000 had already been introduced back in December 2005 as an international standard for IT Service Management, many companies still do not know its importance and its correlation with IT Infrastructure Library (ITIL). Information events taking place in Hamburg and Munich are to change this situation.

iET Solutions which is a specialist in IT Service Management solutions, in co-operation with Infora, counselling specialist for ITIL and ISO, offer important knowledge on the implementation in companies of ISO / IEC 20000. Interested people can therefore obtain valuable information on the certification criteria as well as on the importance of the Configuration Management Database (CMDB) within the ISO 20000 standard.

The event will take place on September 6th at the Madison Hotel in Hamburg as well as on October 18th at the Marriott Hotel in Munich. Participation is for free. Those interested may inform themselves and register online or by phone on +49 / 89 / 74 85 89-0. A Whitepaper on ISO 20000 can also be downloaded after the registration. GERMAN